Privacy Policy

At Spotted Hawk, we value your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, subscribe to our updates, or contact us.

Information We Collect

We may collect the following information:

Full name
Email address
Phone number
Billing and delivery address
Order details
Payment confirmation details
Messages sent through our contact forms
Website usage data such as browser type, device type, pages visited, and cookies

We do not store your full debit or credit card details on our website. Payments are processed securely through approved third-party payment providers such as Paystack.

How We Use Your Information

We use your information to:

Process and deliver your orders
Send order updates and delivery notifications
Respond to enquiries and customer support requests
Improve our website, products, and customer experience
Send promotional updates, offers, and new product alerts where you have subscribed
Prevent fraud, unauthorized transactions, and misuse of our website
Comply with legal, tax, accounting, and regulatory obligations

Marketing Communication

If you subscribe to our mailing list, we may send you updates about new drops, sales, offers, and product announcements.

You can unsubscribe from marketing emails at any time by using the unsubscribe option in our emails or contacting us at info@spottedhawk.com

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our store, including:

Payment processors
Delivery and logistics providers
Email and marketing platforms
Website hosting and analytics providers
Professional advisers
Regulators or law enforcement agencies where required by law

We do not sell your personal information.

Payment Security

Payments on Spotted Hawk are processed through secure third-party payment gateways. We do not collect or store your full card details.

Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, support cart functionality, and analyze website traffic.

You can disable cookies through your browser settings, but some parts of the website may not work properly.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, including order processing, customer support, legal, tax, and accounting requirements.

Your Rights

Subject to applicable data protection laws, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent for marketing communication.

To make a request, contact us at info@spottedhawk.com.

International Customers

If you access our website from outside Nigeria, you understand that your information may be processed in Nigeria or by service providers located in other countries.